How 95% Full-Price Sell-Through Was Achieved by Unifying Inventory and Client Data.
A detailed analysis of the integration, execution, and performance of the Vault platform.
Chapter 01. The Challenge.
The client was operating a fragmented retail ecosystem. Five flagship locations across major urban centers, an e-commerce hub, and a network of international wholesale accounts were managed through disparate systems.
The result was a chronic data disconnect. Store-level inventory wasn't visible to e-commerce buyers. Client preferences captured by in-store stylists never informed online merchandising. Markdowns were eroding brand integrity, as excess stock was cleared without strategic insight into what was selling and where.
By the time Vault was engaged, the merchandising team was spending 40% of their time on manual reconciliation and reconciliation between systems, not on trend analysis or client engagement. The "quiet chaos" had become an expensive operational norm.
Chapter 02. The Solution.
Vault's integration began with the Live Inventory Engine, connecting real-time stock across all five flagship locations and the e-commerce warehouse. The Unified Client Profile module followed, merging CRM data, stylist notes, and purchase history into a single, dynamic view.
The Predictive Merchandising engine was calibrated to analyze sell-through velocity and generate reorder cues, protecting against both stockouts and over-stocking. Within six weeks, the entire merchandising team was operating from a single, unified view.
The transformation was immediate. What previously required multiple system logins and manual cross-referencing was now accessible through a single interface. The "silos" were dismantled, and the merchandising team could focus on what mattered: serving clients and protecting margins.
Chapter 03. The Results.
Within the first quarter post-implementation, full-price sell-through reached 95%. This was driven by three factors: accurate inventory visibility prevented stockouts, predictive reorder cues optimized stock levels, and unified client data enabled personalized recommendations that increased AOV.
Markdowns were reduced by 30%, as Vault's analytics identified slow-moving inventory early and enabled strategic markdown timing, rather than reactive clearances. Inventory turnover improved to 2.5x, indicating healthier cash flow and reduced carrying costs.
Markdowns: Before vs. After
The ROI was measurable: an 18% improvement in gross margin, driven by reduced markdowns and optimized inventory allocation. Most importantly, the merchandising team gained back 30 hours per week previously spent on manual reconciliation, time now invested in trend analysis and client engagement.
"Vault is the single most important tool we have for margin protection. It's the source of truth for our entire merchandising team."
Chief Merchandising Officer, Major Department Store
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